The Airline Customer Service Diploma certifies special knowledge concerning the Airlines Passenger Service departments.

Why should I acquire the Airline Customer Service Diploma?


The acquisition of this diploma certifies the knowledge on the following subjects:

  • Representation of the Airline to its clientele, customers’ communication and information
  • Analysis of the current legal frame and regulations concerning various fields of activities in Air Transport
  • Application of the Regulations and Resolutions of each airline
  • Efficiently handling of commercial correspondence, keeping statistics and improvement of the provided services


The curriculum for Airline Customer Service includes the following courses:

  • Customer service (customers’ importance and expectations, the cost of losing customers)
  • Communication techniques
  • Customer communication techniques (personal presentation, reception, telephone communication)
  • Customer’s complaints management
  • Stress management
  • E-mail service techniques

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