{"id":5829,"date":"2018-02-22T16:43:49","date_gmt":"2018-02-22T16:43:49","guid":{"rendered":"https:\/\/megaairlinestudies.gr\/airline-customer-service\/"},"modified":"2021-08-31T19:44:48","modified_gmt":"2021-08-31T16:44:48","slug":"airline-customer-service","status":"publish","type":"page","link":"https:\/\/megaairlinestudies.gr\/en\/airline-customer-service\/","title":{"rendered":"IATA Airline Customer Service"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]\n\t\t\t<!-- START CUSTOMER SERVICE EN REVOLUTION SLIDER 6.7.41 --><p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t<rs-module-wrap id=\"rev_slider_33_1_wrapper\" data-source=\"gallery\" style=\"visibility:hidden;background:rgba(0,0,0,0.88);padding:0;margin:0px auto;margin-top:0;margin-bottom:0;\">\n\t\t\t\t<rs-module id=\"rev_slider_33_1\" style=\"\" data-version=\"6.7.41\">\n\t\t\t\t\t<rs-slides style=\"overflow: hidden; position: absolute;\">\n\t\t\t\t\t\t<rs-slide style=\"position: absolute;\" data-key=\"rs-46\" data-title=\"Slide\" data-anim=\"adpr:false;\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/megaairlinestudies.gr\/wp-content\/plugins\/revslider\/sr6\/assets\/assets\/dummy.png\" alt=\"\" title=\"IATA Airline Customer Service\" class=\"rev-slidebg tp-rs-img rs-lazyload\" data-lazyload=\"\/\/megaairlinestudies.gr\/wp-content\/uploads\/2018\/02\/Travel-agent.jpg\" data-bg=\"p:center top;\" data-no-retina>\n<!--\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-33-slide-46-layer-1\" \n\t\t\t\t\t\t\t\tclass=\"program-title\"\n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-color=\"#ffffff\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:-2px;y:487px;\"\n\t\t\t\t\t\t\t\tdata-text=\"s:60;l:22;a:inherit;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:975px;h:68px;\"\n\t\t\t\t\t\t\t\tdata-frame_0=\"tp:600;\"\n\t\t\t\t\t\t\t\tdata-frame_1=\"tp:600;st:9.89593505859;sR:9.89593505859;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;tp:600;st:w;sR:8690.10498047;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:5;font-family:'Open Sans';\"\n\t\t\t\t\t\t\t><div style=\"padding:20px;background:rgba(0,0,0,0.5); color:fff; text-shadow: 0px 0px 5px rgba(0, 0, 0, 1);\">IATA AIRLINE CUSTOMER SERVICE<\/div> \n\t\t\t\t\t\t\t<\/rs-layer><!--\n-->\t\t\t\t\t<\/rs-slide>\n\t\t\t\t\t<\/rs-slides>\n\t\t\t\t<\/rs-module>\n\t\t\t\t<script>\n\t\t\t\t\tsetREVStartSize({c: 'rev_slider_33_1',rl:[1240,1024,778,480],el:[],gw:[1240],gh:[700],type:'standard',justify:'',layout:'fullwidth',mh:\"0\"});if (window.RS_MODULES!==undefined && window.RS_MODULES.modules!==undefined && window.RS_MODULES.modules[\"revslider331\"]!==undefined) {window.RS_MODULES.modules[\"revslider331\"].once = false;window.revapi33 = undefined;if (window.RS_MODULES.checkMinimal!==undefined) window.RS_MODULES.checkMinimal()}\n\t\t\t\t<\/script>\n\t\t\t<\/rs-module-wrap>\n\t\t\t<!-- END REVOLUTION SLIDER -->\n[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; css=&#8221;.vc_custom_1520513582081{padding-top: 50px !important;padding-bottom: 50px !important;background-image: url(https:\/\/megaairlinestudies.gr\/wp-content\/uploads\/2018\/03\/map-2.png?id=5540) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_custom_heading text=&#8221;AIRLINE CUSTOMER SERVICE&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;flipInX&#8221;][vc_custom_heading text=&#8221;DESCRIPTION&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;bounceInLeft&#8221; css=&#8221;.vc_custom_1523886405179{padding-top: 30px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1630428284926{padding-top: 20px !important;}&#8221;]The Airline Customer Service Diploma certifies special knowledge concerning the Airlines Passenger Service departments.<\/p>\n<h3><\/h3>\n<p>Why should I acquire the Airline Customer Service Diploma?<\/p>\n<p>&nbsp;<\/p>\n<p>The acquisition of this diploma certifies the knowledge on the following subjects:<\/p>\n<ul>\n<li>Representation of the Airline to its clientele, customers\u2019 communication and information<\/li>\n<li>Analysis of the current legal frame and regulations concerning various fields of activities in Air Transport<\/li>\n<li>Application of the Regulations and Resolutions of each airline<\/li>\n<li>Efficiently handling of commercial correspondence, keeping statistics and improvement of the provided services<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>The curriculum for Airline Customer Service includes the following courses:<\/p>\n<ul>\n<li>Customer service (customers\u2019 importance and expectations, the cost of losing customers)<\/li>\n<li>Communication techniques<\/li>\n<li>Customer communication techniques (personal presentation, reception, telephone communication)<\/li>\n<li>Customer\u2019s complaints management<\/li>\n<li>Stress management<\/li>\n<li>E-mail service techniques<\/li>\n<\/ul>\n<p>https:\/\/www.youtube.com\/watch?v=dPnV89PLAF8[\/vc_column_text][vc_cta h2=&#8221;Application Form&#8221; shape=&#8221;square&#8221; style=&#8221;outline&#8221; color=&#8221;blue&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1523886472600{margin-bottom: -40px !important;border-top-width: 1px !important;border-left-width: 1px !important;padding-right: 1px !important;border-left-color: #bdc2fd !important;border-left-style: solid !important;border-top-color: 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name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label>YOUR FULL NAME (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label>YOUR E-MAIL(required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label>SELECT THE PROGRAM YOU ARE INTERESTED IN<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"menu-152\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"menu-152\"><option value=\"Any\" selected=\"selected\">Any<\/option><option value=\"\u0399\u0391\u03a4\u0391 Passenger Ground Services\">\u0399\u0391\u03a4\u0391 Passenger Ground Services<\/option><option value=\"IATA Ground Operations Management\">IATA Ground Operations Management<\/option><option value=\"\u0399\u0391\u03a4\u0391 Airline Revenue Management\">\u0399\u0391\u03a4\u0391 Airline Revenue Management<\/option><option value=\"\u0399\u0391\u03a4\u0391 Aviation Airline Cabin Crew Training\">\u0399\u0391\u03a4\u0391 Aviation Airline Cabin Crew Training<\/option><option value=\"\u0395\u0391S\u0391 Attestation of Safety Training\">\u0395\u0391S\u0391 Attestation of Safety Training<\/option><option value=\"\u0399\u0391\u03a4\u0391 Airport Operation\">\u0399\u0391\u03a4\u0391 Airport Operation<\/option><option value=\"\u0399\u0391\u03a4\u0391 Airport Ramp Services\">\u0399\u0391\u03a4\u0391 Airport Ramp Services<\/option><option value=\"\u0399\u0391\u03a4\u0391 Aviation Security Awareness\">\u0399\u0391\u03a4\u0391 Aviation Security Awareness<\/option><option value=\"\u0399\u0391\u03a4\u0391 Foundation Diploma (Level1)\">\u0399\u0391\u03a4\u0391 Foundation Diploma (Level1)<\/option><option value=\"\u0399\u0391\u03a4\u0391 Consultant Diploma (Level2)\">\u0399\u0391\u03a4\u0391 Consultant Diploma (Level2)<\/option><option value=\"\u0399\u0391\u03a4\u0391 \u0391irline Marketing\">\u0399\u0391\u03a4\u0391 \u0391irline Marketing<\/option><option value=\"\u0399\u0391\u03a4\u0391 Airline Customer Service\">\u0399\u0391\u03a4\u0391 Airline Customer Service<\/option><option value=\"\u0399\u0391\u03a4\u0391 Cargo Introductory Course\">\u0399\u0391\u03a4\u0391 Cargo Introductory Course<\/option><option value=\"IATA Dangerous Goods\">IATA Dangerous Goods<\/option><option value=\"Housekeeping Seminars\">Housekeeping Seminars<\/option><option value=\"\u0395-learning\">\u0395-learning<\/option><option value=\"Reservation Systems\">Reservation Systems<\/option><option value=\"Leadership Management Diploma\">Leadership Management Diploma<\/option><\/select><\/span> <\/label>\n<\/p>\n<p><label>SEND US YOUR MESSAGE<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span><br \/>\n<\/label><br \/>\n<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"gdpr-acceptnace\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"gdpr-acceptnace\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I agree with the processing of my information as described and as further explained in the \n <a href=\"https:\/\/megaairlinestudies.gr\/politiki-aporritou\"> Privacy Policy <\/a><\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"SUBMIT FORM\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_widget_sidebar sidebar_id=&#8221;blog_sidebar&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; css=&#8221;.vc_custom_1520513582081{padding-top: 50px !important;padding-bottom: 50px !important;background-image: url(https:\/\/megaairlinestudies.gr\/wp-content\/uploads\/2018\/03\/map-2.png?id=5540) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_custom_heading text=&#8221;AIRLINE CUSTOMER SERVICE&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;flipInX&#8221;][vc_custom_heading text=&#8221;DESCRIPTION&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;bounceInLeft&#8221; css=&#8221;.vc_custom_1523886405179{padding-top: 30px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1630428284926{padding-top: 20px !important;}&#8221;]The Airline Customer Service Diploma certifies special knowledge concerning the Airlines Passenger Service departments. Why should I acquire the Airline Customer Service Diploma? &nbsp; The&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"class_list":["post-5829","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u0391\u03bd\u03b1\u03b3\u03bd\u03c9\u03c1\u03b9\u03c3\u03bc\u03ad\u03bd\u03bf \u03b4\u03af\u03c0\u03bb\u03c9\u03bc\u03b1 Airline Customer Service<\/title>\n<meta name=\"description\" content=\"\u0391\u03bd\u03b1\u03b3\u03bd\u03c9\u03c1\u03b9\u03c3\u03bc\u03ad\u03bd\u03bf \u03b4\u03af\u03c0\u03bb\u03c9\u03bc\u03b1 Airline Customer Service \u03b3\u03b9\u03b1 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