{"id":5829,"date":"2018-02-22T16:43:49","date_gmt":"2018-02-22T16:43:49","guid":{"rendered":"https:\/\/megaairlinestudies.gr\/airline-customer-service\/"},"modified":"2021-08-31T19:44:48","modified_gmt":"2021-08-31T16:44:48","slug":"airline-customer-service","status":"publish","type":"page","link":"https:\/\/megaairlinestudies.gr\/en\/airline-customer-service\/","title":{"rendered":"IATA Airline Customer Service"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]<link href=\"https:\/\/fonts.googleapis.com\/css?family=Open+Sans:400\" rel=\"stylesheet\" property=\"stylesheet\" type=\"text\/css\" media=\"all\">\n<div id=\"rev_slider_33_1_wrapper\" class=\"rev_slider_wrapper fullwidthbanner-container\" data-source=\"gallery\" style=\"margin:0px auto;background:rgba(0,0,0,0.88);padding:0px;margin-top:0px;margin-bottom:0px;\">\n<!-- START REVOLUTION SLIDER 5.4.8.3 fullwidth mode -->\n\t<div 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color:fff; text-shadow: 0px 0px 5px rgba(0, 0, 0, 1);\">IATA AIRLINE CUSTOMER SERVICE<\/div> <\/div>\n\t<\/li>\n<\/ul>\n<div class=\"tp-bannertimer tp-bottom\" style=\"height: 3px; background: rgba(0,0,0,0.23);\"><\/div>\t<\/div>\n<script>var htmlDiv = document.getElementById(\"rs-plugin-settings-inline-css\"); var htmlDivCss=\"\";\r\n\t\t\t\tif(htmlDiv) {\r\n\t\t\t\t\thtmlDiv.innerHTML = htmlDiv.innerHTML + htmlDivCss;\r\n\t\t\t\t}else{\r\n\t\t\t\t\tvar htmlDiv = document.createElement(\"div\");\r\n\t\t\t\t\thtmlDiv.innerHTML = \"<style>\" + htmlDivCss + \"<\/style>\";\r\n\t\t\t\t\tdocument.getElementsByTagName(\"head\")[0].appendChild(htmlDiv.childNodes[0]);\r\n\t\t\t\t}\r\n\t\t\t<\/script>\n\t\t<script type=\"text\/javascript\">\r\nif (setREVStartSize!==undefined) setREVStartSize(\r\n\t{c: '#rev_slider_33_1', gridwidth: [1240], gridheight: [700], sliderLayout: 'fullwidth'});\r\n\t\t\t\r\nvar revapi33,\r\n\ttpj;\t\r\n(function() {\t\t\t\r\n\tif 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css=&#8221;.vc_custom_1520513582081{padding-top: 50px !important;padding-bottom: 50px !important;background-image: url(https:\/\/megaairlinestudies.gr\/wp-content\/uploads\/2018\/03\/map-2.png?id=5540) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_custom_heading text=&#8221;AIRLINE CUSTOMER SERVICE&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;flipInX&#8221;][vc_custom_heading text=&#8221;DESCRIPTION&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;bounceInLeft&#8221; css=&#8221;.vc_custom_1523886405179{padding-top: 30px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1630428284926{padding-top: 20px !important;}&#8221;]The Airline Customer Service Diploma certifies special knowledge concerning the Airlines Passenger Service departments.<\/p>\n<h3><\/h3>\n<p>Why should I acquire the Airline Customer Service Diploma?<\/p>\n<p>&nbsp;<\/p>\n<p>The acquisition of this diploma certifies the knowledge on the following subjects:<\/p>\n<ul>\n<li>Representation of the Airline to its clientele, customers\u2019 communication and information<\/li>\n<li>Analysis of the current legal frame and regulations concerning various fields of activities in Air Transport<\/li>\n<li>Application of the Regulations and Resolutions of each airline<\/li>\n<li>Efficiently handling of commercial correspondence, keeping statistics and improvement of the provided services<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>The curriculum for Airline Customer Service includes the following courses:<\/p>\n<ul>\n<li>Customer service (customers\u2019 importance and expectations, the cost of losing customers)<\/li>\n<li>Communication techniques<\/li>\n<li>Customer communication techniques (personal presentation, reception, telephone communication)<\/li>\n<li>Customer\u2019s complaints management<\/li>\n<li>Stress management<\/li>\n<li>E-mail service techniques<\/li>\n<\/ul>\n<p>https:\/\/www.youtube.com\/watch?v=dPnV89PLAF8[\/vc_column_text][vc_cta h2=&#8221;Application Form&#8221; shape=&#8221;square&#8221; style=&#8221;outline&#8221; color=&#8221;blue&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1523886472600{margin-bottom: -40px !important;border-top-width: 1px !important;border-left-width: 1px !important;padding-right: 1px !important;border-left-color: #bdc2fd !important;border-left-style: solid !important;border-top-color: #bdc2fd !important;border-top-style: solid !important;}&#8221;][\/vc_cta]<div role=\"form\" class=\"wpcf7\" id=\"wpcf7-f5819-o1\" lang=\"el\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/5829#wpcf7-f5819-o1\" method=\"post\" class=\"wpcf7-form init cf7skins cf7s-magnum\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"5819\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.4.2\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"el\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5819-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<p><label>YOUR FULL NAME (required)<br \/>\n    <span class=\"wpcf7-form-control-wrap your-name\"><input type=\"text\" name=\"your-name\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"your-name\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span> <\/label><br \/>\n<\/br><\/p>\n<p><label>YOUR E-MAIL(required)<br \/>\n    <span class=\"wpcf7-form-control-wrap your-email\"><input type=\"email\" name=\"your-email\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email\" id=\"your-email\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span> <\/label><br \/>\n <\/br><\/p>\n<p><label>SELECT THE PROGRAM YOU ARE INTERESTED IN<br \/>\n    <span class=\"wpcf7-form-control-wrap menu-152\"><select name=\"menu-152\" class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" id=\"menu-152\" aria-required=\"true\" aria-invalid=\"false\"><option value=\"Any\" selected=\"selected\">Any<\/option><option value=\"\u0399\u0391\u03a4\u0391 Passenger Ground Services\">\u0399\u0391\u03a4\u0391 Passenger Ground Services<\/option><option value=\"IATA Ground Operations Management\">IATA Ground Operations Management<\/option><option value=\"\u0399\u0391\u03a4\u0391 Airline Revenue Management\">\u0399\u0391\u03a4\u0391 Airline Revenue Management<\/option><option value=\"\u0399\u0391\u03a4\u0391 Aviation Airline Cabin Crew Training\">\u0399\u0391\u03a4\u0391 Aviation Airline Cabin Crew Training<\/option><option value=\"\u0395\u0391S\u0391 Attestation of Safety Training\">\u0395\u0391S\u0391 Attestation of Safety Training<\/option><option value=\"\u0399\u0391\u03a4\u0391 Airport Operation\">\u0399\u0391\u03a4\u0391 Airport Operation<\/option><option value=\"\u0399\u0391\u03a4\u0391 Airport Ramp Services\">\u0399\u0391\u03a4\u0391 Airport Ramp Services<\/option><option value=\"\u0399\u0391\u03a4\u0391 Aviation Security Awareness\">\u0399\u0391\u03a4\u0391 Aviation Security Awareness<\/option><option value=\"\u0399\u0391\u03a4\u0391 Foundation Diploma (Level1)\">\u0399\u0391\u03a4\u0391 Foundation Diploma (Level1)<\/option><option value=\"\u0399\u0391\u03a4\u0391 Consultant Diploma (Level2)\">\u0399\u0391\u03a4\u0391 Consultant Diploma (Level2)<\/option><option value=\"\u0399\u0391\u03a4\u0391 \u0391irline Marketing\">\u0399\u0391\u03a4\u0391 \u0391irline Marketing<\/option><option value=\"\u0399\u0391\u03a4\u0391 Airline Customer Service\">\u0399\u0391\u03a4\u0391 Airline Customer Service<\/option><option value=\"\u0399\u0391\u03a4\u0391 Cargo Introductory Course\">\u0399\u0391\u03a4\u0391 Cargo Introductory Course<\/option><option value=\"IATA Dangerous Goods\">IATA Dangerous Goods<\/option><option value=\"Housekeeping Seminars\">Housekeeping Seminars<\/option><option value=\"\u0395-learning\">\u0395-learning<\/option><option value=\"Reservation Systems\">Reservation Systems<\/option><option value=\"Leadership Management Diploma\">Leadership Management Diploma<\/option><\/select><\/span> <\/label> <\/p>\n<p><\/br><label>SEND US YOUR MESSAGE<br \/>\n    <span class=\"wpcf7-form-control-wrap your-message\"><textarea name=\"your-message\" cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea\" id=\"your-message\" aria-invalid=\"false\"><\/textarea><\/span><br \/>\n<\/label><br \/>\n<\/br><br \/>\n<span class=\"wpcf7-form-control-wrap gdpr-acceptnace\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"gdpr-acceptnace\" value=\"1\" aria-invalid=\"false\" id=\"gdpr-acceptnace\" \/><span class=\"wpcf7-list-item-label\">I agree with the processing of my information as described and as further explained in the \n <a href=\"https:\/\/megaairlinestudies.gr\/politiki-aporritou\"> Privacy Policy <\/a><\/span><\/label><\/span><\/span><\/span><\/p>\n<p><\/br><\/p>\n<p><input type=\"submit\" value=\"SUBMIT FORM\" class=\"wpcf7-form-control wpcf7-submit\" \/><\/p>\n<div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div><\/form><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_widget_sidebar sidebar_id=&#8221;blog_sidebar&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; css=&#8221;.vc_custom_1520513582081{padding-top: 50px !important;padding-bottom: 50px !important;background-image: url(https:\/\/megaairlinestudies.gr\/wp-content\/uploads\/2018\/03\/map-2.png?id=5540) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_custom_heading text=&#8221;AIRLINE CUSTOMER SERVICE&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;flipInX&#8221;][vc_custom_heading text=&#8221;DESCRIPTION&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;bounceInLeft&#8221; css=&#8221;.vc_custom_1523886405179{padding-top: 30px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1630428284926{padding-top: 20px !important;}&#8221;]The Airline Customer Service Diploma certifies special knowledge concerning the Airlines Passenger Service departments. Why should I acquire the Airline Customer Service Diploma? &nbsp; The&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u0391\u03bd\u03b1\u03b3\u03bd\u03c9\u03c1\u03b9\u03c3\u03bc\u03ad\u03bd\u03bf \u03b4\u03af\u03c0\u03bb\u03c9\u03bc\u03b1 Airline Customer Service<\/title>\n<meta name=\"description\" content=\"\u0391\u03bd\u03b1\u03b3\u03bd\u03c9\u03c1\u03b9\u03c3\u03bc\u03ad\u03bd\u03bf \u03b4\u03af\u03c0\u03bb\u03c9\u03bc\u03b1 Airline Customer Service \u03b3\u03b9\u03b1 \u03c4\u03bf\u03bd \u03c4\u03bf\u03bc\u03ad\u03b1 \u03c4\u03c9\u03bd 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